Apprentice Adminstrator/Receptionist

Location: Mansfield
Employer: Nottinghamshire Independent Domestic Abuse Services
Weekly pay: £144.30
Closing date: 30 June 2019
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Short description

This valuable charity is looking for a shining star to join their team with a passion for people and real motivation to ‘get stuck in' in all areas of the business.

Full description

NIDAS are a small, friendly and independent local charity working across Mansfield and Ashfield. They offer a family based approach for people who are living with or have experienced the impact of domestic abuse. They have a team of highly experienced and qualified workers who have supported thousands of families to live a life free from harm.

They understand that making the first contact for advice, support and guidance is a big step so provide a welcoming and patient service when the time is right.

NIDAS aren't a crisis support service, they focus on intervention and prevention at the earliest possible stage enabling families to live happy, healthy and safe lives.

We are looking to recruit an apprentice administrator/receptionist into the office for a valuable local charity.

NIDAS offer an intervention and prevention service to families affected by domestic abuse so first and foremost it's important that you understand the need for empathy, understanding, patients and above all else confidentiality.

Upon starting with the charity, your role will be one of general support to the team including:

  • Answering the telephones, dealing with general enquiries, transferring calls or taking effective messages
  • Taking voicemails from the company answerphone system and
  • Dealing with inbound and outbound post
  • Dealing with general emails or forwarding to a suitable team member for action
  • Scanning in notes from the team
  • Monitoring and ordering office stationery, ensuring the most cost effective methods
  • Gaining quotes for products and/or services required
  • Managing the petty cash function, ensuring balanced figures at all times and securement of relevant receipts for audit purposes
  • Typing up letters ready for signature
  • Updating social media with suitable posts (when trained)
  • Cross referencing regular reports and highlighting those that require further action/response

It's important that you know that as a small team, everyone gets involved in all aspects of the business. The charity relies heavily on funding to maintain the services that they provide. They encourage new and innovative ideas to raise additional funds. The successful candidate will be encouraged to participate in these sessions and to share their own ideas on fund raising so someone with an ability to think creatively or ‘outside of the box' might find this role well suited to their abilities.

Given the nature of the charity services, it's important that you are able to keep calm in pressurised situations and that you are able to be calm and understanding to service users.

A professional appearance and approachable manner are important elements for the successful candidate. Working for a charity that provides support such as this one should be seen as an absolute honour and the ability to represent the charity in a mature and professional manner will be high on your own list of priorities.

The ability to use Microsoft software packages is essential to this role and the ability to pay attention to detail is high on the list of needs.

As time progresses and your confidence and abilities within your role grow, you will be encouraged to manage your own projects, possibly an event to raise awareness or even a fundraising event. You'll be fully supported within these types of tasks and should feel excited by the level of autonomy that this role might give.

Applicants will be required to attend an Assessment Centre with Vision Apprentices as part of the screening process.

The employer reserves the right to close this vacancy early should a suitable candidate be identified prior to the published closing date

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