Apprentice Receptionist, Nottingham

Location: Calverton
Employer: Cockliffe Country House Hotel
Weekly pay: £131.25
Closing date: 31 July 2017
Apply online

Short description

To be responsible for making guests feel welcome, to assist the team in creating an atmosphere customers enjoy and want to return to. Deal with room bookings and cancellations, and handle general requests made by guests during their stay. Interact with guests to ensure all of their needs are met while staying at the hotel.

Full description

The Appointment

Cockliffe Country House Hotel is a 17th century former farmhouse set in the heart of rural Nottingham offering the highest standard in accommodation, menu & wine. Specialising in banqueting and conferences, as well as being one of Nottingham's most sought after wedding venues there's something for everyone at Cockliffe House.

11 ensuite luxury bedrooms offer a central and convenient location for Nottingham City Centre and Mansfield (each 7 miles away), but offer a peaceful and private environment in 3 acres of private grounds. Cockliffe Country House Hotel is well known in the area for its intimate restaurant experience, consistently achieving many local and national awards over the years.

The Post

To be responsible for making guests feel welcome, to assist the team in creating an atmosphere customers enjoy and want to return to. Deal with room bookings and cancellations, and handle general requests made by guests during their stay. Interact with guests to ensure all of their needs are met while staying at the hotel.

Primary responsibilities will include;

  • Dealing with reservations by phone, e-mail, letter, fax, via online booking systems or face-to-face.
  • Checking guests into and out of the hotel, allocating rooms and handing out keys.
  • Preparing bills and taking payments.
  • Creating and running a tab so guests can charge to their room.
  • Taking and passing on messages to guests.
  • Dealing with special requests from guests (i.e. booking taxis or storing valuables).
  • Answering questions about facilities in the hotel and the surrounding area.
  • Dealing with complaints or problems.
  • Escalating complaints to Duty Manager or General Manager.
  • Dealing with cancellations in accordance with the Hotels cancellation policy.
  • Use Guestline to make reservations and keep room bookings and availability details up-to-date.
  • Greet guests at the door and open the door for them, if this has not been possible stand to greet them.
  • Greet guests with a smile and answer their questions as required.
  • Show guests to their room and ensure all check in procedures and room demonstrations followed in accordance with training.
  • Offer to assist with carrying luggage.
  • When needed serve behind the bar and in the restaurant.
  • Ensure extras guests have requested (ie early morning wake up call, newspaper) are delivered.
  • Maintain a clean and tidy desk.
  • Assist customers with general food & beverage service
  • Any reasonable request by management.

Applicants will be required to attend an Assessment Centre with Vision Apprentices as part of the screening process.

Download job description

Apply online